Subscriptions

Lunatask is a subscription-based service. There are two plans Lunatask offers – our Free and Premium plans. We offer monthly or yearly subscriptions, as well as a one-time buy lifetime premium.

See our pricing page for more information on our pricing and features available on each plan.

FAQ

Can I enjoy your Free plan really forever?

Yes, our Free plan will always be free, forever 🥳

Do you offer a trial?

Instead of a free trial, Lunatask employs a freemium model where the vast majority of features are available on our Free plan, with some additional sprinkles on top of them available on Premium plan. Most features available on Premium plan are showcased on this documentation portal. You can also subscribe for one month to have a go and cancel at any time. We cannot offer you a trial even upon request, as our apps do not implement such functionality.

When I subscribe to Premium, will it cover all my devices?

Yes, there will always be only one subscription, regardless of how many devices you have. We never liked apps where you need to pay for each platform or device separately.

Do you issue discounts for students and teachers?

Yep! Request a 50%-off discount coupon here. There are no limitations – you can apply the student discount coupon to monthly, yearly, or even lifetime purchases.

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Note that discount coupons, once applied, will be active only on the plan you initially chose as Paddle's discount coupons do not persist on upgrades/downgrades. If you ever decide to upgrade (e.g. from the monthly to the yearly plan), send us a message and we will send you a new discount coupon.

How can I purchase a lifetime subscription?

The option to purchase the lifetime subscription for a one-time payment can be found in Settings → Billing in our desktop app, in small text right below the pricing table.

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Lifetime purchase is not available in the App Store version of the app. Please, download Lunatask for Mac in a DMG format from our website instead.

If you have an existing Apple subscription, cancel it by following the steps in Apple's documentation. When it expires after the end of the period you already paid for, the app will allow you to purchase a one-time buy lifetime premium.

Can I get a discount/deal on a lifetime purchase?

The only discount we currently provide is the 50%-off education discount, which can be used for the lifetime purchase.

I'd like to make the purchase for an employee paid by the organization

If you are able to use a company card, you can purchase a one-time buy lifetime premium directly in the app as any other user would. This option also allows you to pick a monthly or yearly subscription instead of a one-time buy lifetime premium. You can do that in person with your employee/colleague after they create an account in Lunatask or use an employee virtual credit card if your organization employs such a system.

Pay by invoice

If you want to pay by invoice, reach out, attach the information listed below, and we'll send you an invoice in return. This invoice can be paid either via a bank transfer or using a secure link for credit card payment each invoice contains. When the payment is received, we will immediately send you a license code you or your employee/colleague can activate in-app.

For issuing the invoice, we'll need the following information:

• Organization name and address (or your name if you are an individual)
• Organization's VAT/tax ID (if applicable)
• Contact name and email address (the invoice will be sent there)

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A one-time buy lifetime premium is $200 (+VAT/sales tax, if applicable depending on your country of origin). For organizations based in the United Kingdom, invoices are issued in GBP for convenience at the fixed price of £155 (+VAT, if applicable).

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We accept Purchase Orders sent to hello@lunatask.app.

Access To Work

You will need the invoice and payment confirmation from your banking to have the payment reimbursed by the UK government's Access To Work program.

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Lunatask uses Paddle.com as a payment gateway, invoicing system and credit card processor. Unlike similar companies such as Stripe or Braintree, Paddle also serves as a reseller and Merchant of Record.

Once we send you the invoice, the issuer listed on the invoice will be Paddle.com Market Ltd and the payment will be made to their JPMorgan Chase Bank, N.A. bank account.

If you want to learn more about this setup and why we use it, you can do that in this article.

Which countries are not supported?

We serve customers all around the world except for the restricted countries listed below. Countries could be restricted due to international sanctions or the policies of our banking and payments partners, including various anti-money laundering regulations. For these reasons, we cannot serve customers in the following countries:

• Afghanistan
• Belarus
• Burma (Myanmar)
• Central African Republic
• Cuba
• Crimea (Region of Ukraine)
• Democratic Republic of Congo
• Donetsk (Region of Ukraine)
• Haiti
• Iran
• Kherson (Region of Ukraine)
• Libya
• Luhansk (Region of Ukraine)
• Mali
• Nicaragua
• North Korea
• Russia
• Somalia
• South Sudan
• Sudan
• Syria
• Venezuela
• Yemen
• Zaporizhzhia (Region of Ukraine)
• Zimbabwe

Do you consider adding regional pricing?

We understand the economic situation in countries like Brasil or Turkey, and we'd love to help. If you live in such a country, please, send us a message, and we will surely figure something out.

Do you support Family Sharing on the App Store?

Not at the moment.

Do you issue refunds?

We don't normally do. However, you can cancel your subscription anytime and enjoy the premium features until the end of the period you paid for.

How do I cancel my subscription?

Paddle subscriptions

Our Windows and Linux apps (and Lunatask for Mac downloaded from our website) use Paddle as a payment processor. To cancel your subscription, open Settings → Billing in our desktop app and find the subscription in the list below the plans table. Each subscription in the list has a cancel button that takes you to a cancellation page. Alternatively, deleting your account will also cancel your Paddle subscription automatically.

App Store in-app purchase subscriptions

Unfortunately, Apple does not allow canceling subscriptions directly in the app. Instead, subscriptions purchased via the In-App Purchase have to be canceled in the iOS or Mac App Store settings. For the exact steps, please, see Apple's documentation, if needed.

Play Store subscriptions

To cancel your Play Store subscription, follow this article on Google's documentation portal, if needed.

When I delete my account, will my subscription be automatically canceled?

The subscription will be canceled automatically for subscriptions made in our desktop app via Paddle. For App Store and Play Store subscriptions, you must cancel your subscription manually in the iOS settings, App Store, or Play Store apps.

My subscription did not activate after purchase

Please, send us a message. We figure out what happened and make it right.

I have some other issue with my subscription

Send us a message and we'd be more than happy to help!