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Common questions from support

When we get a lot of questions about a particular thing related to a specific feature (e.g. the calendar, date-based scheduling, or time blocking), we provide an answer directly in the documentation page for that particular feature. If you did not find your answer there, we provide answers to other questions or reports we often get on this page.

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Please check the Idea Portal first before asking if a certain feature is coming to Lunatask. If you find the feature there, add a vote for it instead. We use the Idea Portal to know what features are important to you and how much demand is for each.

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We have a separate FAQ regarding subscriptions, plans, billing, and discounts here.

Window controls for maximize/minimize/close are in the wrong place on Windows

We are aware, and it's not by mistake. It was an intentional decision (maybe a bit unfortunate) very early in the development of Lunatask for Windows. However, we get both negative and positive feedback about this – many like the sleek look of the frameless window.

We plan to revisit this in the feature and conduct a poll about which version people prefer. There's no natural place for in-set window controls in the top-right corner of the Lunatask interface, as there are often buttons and other elements depending on which section of Lunatask you are in. Moving the window controls to the right side would require adding a title bar on the off window, making the app window taller and less visually sleek. There are also some internal development and maintenance implications. We will see what the future brings.

App window resizes/grows when moving the window around the screen on Windows

This happens on Windows when the display zoom/scale is set to a value other than 100% in Windows settings. It's an issue in the underlying technology used to build the desktop version of Lunatask. We have a possible fix in the works, which is still yet to be fully tested. If it works, this issue will be fixed soon with the v1.8.0 update.

Weird characters and/or missing context menus (using Snap on Linux)

This issue is caused by a combination of using snap + electron + certain graphics drivers. There are three possible ways to solve this.

  • Check if there’s a newer/different GPU drivers available
  • Use the AppImage version of Lunatask, as it won’t suffer from this problem
  • Alternatively, try running the app from the terminal with the following flag lunatask --disable-gpu

I'm using degooglified Android or cannot use Play Store for other reasons. Can I get an APK?

Unfortunately, an APK won’t be possible at the moment. All versions of Lunatask across all platforms must support automatic updates as new versions are released frequently, and support for older versions is also removed at the same speed. Lunatask is a young project, and the development moves quickly. So, for now, Lunatask for Android supports only Play Store distribution.

Notifications are not working in the mobile app

Notifications are one of the features still yet to be ported to the mobile app. However, they are coming to Lunatask for iOS and Android soon. For the full list of features yet to be ported to mobile, see this article.

What are the numbers next to tasks?

That's the age of a task in days. Although you might find it annoying initially, it has an important psychological effect. You will see once you use the app for a while. We are currently not considering adding an option to disable this feature.

Some shortcuts do not work unless I switch to the US keyboard

This is a known issue. For full transparency, when we started working on Lunatask, we picked the most widely used hotkeys library for the framework used to build Lunatask for desktop. Unfortunately, the library was abandoned by their creators not long after and this is one of the issues that never got fixed upstream. We are planning to migrate to a more modern library and apologize for the inconvenience in the meantime.

I don't like the curvy font. Can I change it?

Well, we know it is a controversial choice. We used it to make the app's interface more friendly and welcoming. It is a temporary solution until we add the ability to pick between several font combinations for note titles and their content (for example, some people prefer serif font in their notes). We are also considering adding an option to disable the curvy font and fallback to a system one in one of the upcoming v1.8 releases, mainly for those who write in languages not supported by the curvy font (e.g. Thai).

I'm a developer/designer/copywriter/etc, and I'd love to help

Mike sincerely appreciated your offer, but he currently has all he needs, no external help need.

I'd like to help with translating the app into my language

Again, your offer is greatly appreciated! However, there is a reason why adding translations into other languages is not planned for at least the next twelve months. This might change going forward, so keep an eye on the roadmap.

Need more help?

Did not find your answer in the documentation or this FAQ? Feel free to send us a message. We are always here to help! Our Slack Community is also great for asking questions and sharing your feedback.