Common questions (FAQ)
When we get a lot of questions about a particular thing related to a specific feature (e.g. calendar, date-based scheduling, or time blocking), we provide answers directly on the documentation page for that particular feature. If you did not find your answer there, we provide answers to other questions or reports we often get in this FAQ.
Bugs and issues
1. Login email with a one-time sign-in code is not arriving
2. The app asked me to login again and now my data is gone!
Please double-check your email address. You can do that, for example, by searching your mailbox for past login emails from Lunatask — if you don't find any, you know it's the wrong mailbox.
3. Scrollbars are missing in Windows/Linux versions of the app
4. Notifications do not work for me in the mobile app
Note for users on alternative Android distributions: Our recently released Android app uses Google Play Services for notification delivery. Google's Android is the only officially supported Android platform. Although the app might work well on other distributions (like GrapheneOS), some features like notifications might not be available. Due to limited resources, there are currently no plans to introduce an alternative notification delivery system.
5. I cannot log in with password on GrapheneOS or in Lockdown Mode on iOS
On GrapheneOS, enable WebView JIT for the app.
6. There are black rectangles instead of text in alerts and confirmation messages on Linux
fc-cache -r
rm ~/.cache/fontconfig/*
sudo rm -f /var/cache/fontconfig/*
If that does not help, or the issue comes back after app/system restart, please download the AppImage version of the app.
Help with features, roadmap, etc.
Please check the Idea Portal first before asking if a certain feature is coming to Lunatask. If you find the feature there, add a vote for it instead. We use the Idea Portal to know what features are important to you and how much demand is for each.
7. Can I create reminders for tasks?
8. Can I add images to my notes or journal entries?
But you can add images to your notes, journal entries, or task descriptions if you are hosting them yourself or if they are available on a publicly accessible URL. We also did our best to add native support for file storage and drive apps. We natively support Dropbox or Google Drive and their easy-to-create Share URLs. OneDrive's Embed URLs work too, and many more.
Unfortunately, some drive and storage providers actively prohibit this kind of usage, either out of principle (like iCloud or Google Photos) or for technical reasons (like Proton Drive and their own end-to-end encryption system).
9. What are the numbers next to tasks?
10. Why some tasks have a notch in their checkbox? And what's your design philosophy in general?
Many people write to us appreciating our clean and simple UI of our desktop app. Our philosophy is that the best button is no button, but it has a downside. To give more examples:
One user was not able to find a way to create a new goal in the desktop app. A small "plus" button to add a goal appears when you hover over the goal list. This is intentional – if it were visible all the time, it would create a visual clutter and distraction for an operation rarely used.
Another example might be the "tomorrow" calendar. When you resize the calendar in our desktop app to a width that is wide enough, tomorrow appears. There's no explicit button to show tomorrow – again, intentionally not to clutter the UI with more buttons and icons.
Probably the best example is the collapsing of various task list sections. Most apps display an arrow icon that you can click to collapse or hide a section. We intentionally don't, and this operation is simply done by clicking the section name.
We are currently very resistant to adding an indicator that a task is a recurring task. Again, and for the same reason. It is not needed for anything usually or for most people. It would unnecessarily clutter the task list – it already has enough indicators, and less is sometimes more. In this specific example, you might have a recurring task to do something on Friday. An indicator that you will have the task to do again the Friday a week after, it does not serve much purpose. Focus on what's now – when you complete the task on Friday, a new task for the next Friday will be added to your list. No indicators much needed here cluttering the UI.
We understand that our approach might make some features harder to find or discover. We do our best to improve our documentation and onboarding to help, but not at the price of cluttering the UI with buttons and indicators for everything. That's what keeps the look of our desktop app clean, simple, and beautiful.
11. Is there a way to schedule subtasks?
12. Is there a view of all tasks between all areas and goals, not just planned ones?
13. Are there any plans for integrating tasks and notes?
14. Can I delegate or share tasks or notes with my partner, family, etc?
At the moment, it is possible to add tasks to, for example, your children's lists without being able to view their other tasks, journal, or access anything else in their account. You can do that using our email integration, using Shortcuts on iOS and Mac, or any other of our integrations.
15. I don't use the journal or relationship tracking. Can I turn them off?
Think of it this way: The solution is not to disable or hide the journal or habit tracker. The solution is to make them even better, so you cannot resist but to use them :)
16. Why sections/statuses hide when there are no tasks in them? I cannot drag and drop tasks easily.
Shift+Left
and Shift+Right
keyboard shortcuts. Once you learn these, you won't want to go back.17. Why the keyboard shortcut for changing status ignores Waiting
status?
Waiting
status as it's not part of normal flow. Tasks usually start in Later
, then you move them into Next
, start working on them by going another step into In progress
, and lastly, you complete a task. So, Waiting
status is a special flag that one uses rarely. You wouldn't want the app to move a task from Later
into Waiting
as the default first thing it does – it wouldn't make sense and would be super annoying.Other app-related questions
18. Are there any tutorials, webinars, or step-by-step videos on how to use the app?
I'm also not a native speaker, and I'm not natural in front of a camera. Documentation is much easier for me to update and keep up to date. There is certainly a lot to improve on the documentation side of things and in the app itself to improve onboarding, and I'm working on it, piece by piece. With every update, I'm improving this and making the app easier to understand, use, and in general, get started with. Thanks for your understanding!
19. Is Lunatask available in Portuguese, Korean, German, or other languages? Can I help with translating?
20. I don't like the curvy font. Can I change it?
21. Is the app's icon supposed to represent a pride flag?
Other non app-related questions
22. Why do you have a community on Slack and not Reddit or Discord?
The second reason is that certain tools attract certain kinds of people. A community on Reddit will naturally have a different vibe and type of people than a community on Slack.
Regarding whether to have a public or private community, we opted to have a safe and private space for people who join.
23. I'm a developer/designer/copywriter/etc, and I'd love to help
Did not find your answer in the documentation or this FAQ? Feel free to send us a message. We are always here to help! Our Slack Community is also great for asking questions and sharing your feedback 👫